Last Updated: November 2024
By accessing our website or engaging Departmenthighto ("we," "us," or "our") for custom furniture services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
These terms constitute a legally binding agreement between you and Departmenthighto. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website.
We provide custom furniture design, manufacturing, and installation services. Our services include:
All projects begin with a consultation and require a signed agreement detailing project scope, materials, specifications, timeline, pricing, and payment terms.
Payment is required according to the following schedule:
We accept payment via check, wire transfer, and major credit cards. All payments must be made in U.S. dollars. Payment terms are non-negotiable unless otherwise specified in writing.
Late payments may result in project delays. We reserve the right to suspend work on your project until payment is received. A late fee of 1.5% per month may be applied to overdue balances.
Payments are non-refundable once work has commenced. The deposit is always non-refundable as it secures our design time and material commitments. For detailed refund information, see our Return & Refund Policy.
Estimated timelines are provided in good faith based on typical project parameters. Actual timelines may vary due to:
We will communicate any significant delays promptly and work with you to adjust timelines when possible. Rush orders may be accommodated at additional cost, subject to feasibility.
We will develop design concepts based on your requirements, space constraints, and preferences. This process includes sketches, 3D renderings, and material samples.
Clients must provide written approval of final designs, material selections, dimensions, and specifications before fabrication begins. Once approved, these specifications become binding.
Changes requested after design approval and before fabrication may be accommodated subject to:
Changes requested after fabrication begins may not be possible or may require substantial additional costs and timeline extensions. We will discuss feasibility and costs before proceeding with post-fabrication changes.
Standard delivery and installation are included within 50 miles of our Denver, CO workshop (932 Timberline Ave). Deliveries beyond this radius incur additional travel fees, which will be discussed and agreed upon before project commencement.
For successful delivery and installation, clients must ensure:
Our installation service includes placement, leveling, and basic assembly. Complex installations or special requirements may incur additional fees. Clients are responsible for any modifications needed to their space (electrical, plumbing, structural) unless otherwise agreed.
We warrant our furniture against defects in materials and workmanship for one (1) year from the date of delivery. This warranty covers:
This warranty does not cover:
To make a warranty claim, contact us within the warranty period with:
We will inspect the issue and, if covered under warranty, repair or replace the defective component at no charge.
Cancellation terms vary based on project stage:
The initial deposit is always non-refundable as it secures our design time and material commitments.
We reserve the right to cancel a project if:
In such cases, we will refund payments for work not yet performed, minus any costs already incurred.
All designs, drawings, specifications, and other materials created by us remain our intellectual property. Clients receive a license to use the furniture and designs for personal use but may not reproduce, modify, or commercialize our designs without written permission.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless Departmenthighto, its employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Any disputes arising from these terms or our services will be resolved through:
You waive your right to a jury trial and to participate in class action lawsuits.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, labor strikes, material shortages, or government actions.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
These Terms of Service, together with your signed project agreement, constitute the entire agreement between you and Departmenthighto regarding our services, superseding all prior agreements and communications.
These terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles. Any legal actions must be brought in the courts of Denver County, Colorado.
Questions about these Terms of Service? Contact us:
Departmenthighto
932 Timberline Ave
Denver, CO 80231, USA
Email: info@departmenthighto.world
Phone: (555) 662-1181